Kasey Canlas

Kasey Canlas

UX Research Operations Manager

Genesys

Genesys

UX Research Operations professional with over nine years of operations experience. For the past 4+ years, I've led and established Research Ops. Currently at Genesys. Previously at McGraw-Hill.

Upcoming Talks

UXDX USA 2024

17 May 2024

Continuous Discovery
Main Stage

Kasey's talk focuses on the pivotal role of strategic collaboration in UX research, emphasizing the need for intra-company cooperation. She delves into the art of collaboration, not only within the UX team, but extending these efforts to other departments to demonstrate how such partnerships can significantly elevate research quality.

Kasey shares her experience forming internal alliances with diverse teams in Genesys and McGraw-Hill – Legal, Data Privacy, Sales, Project Management, Development, and more.

She will illustrate how aligning with different departmental goals can boost participant recruitment, strengthen customer relationships, and improve overall productivity.

This talk offers practical guidance to identify and collaborate with similar allies in any organization and invaluable insights for companies looking to enhance their UX research through strategic internal collaboration, making this talk a must-watch for professionals aiming to optimize their UX strategies.

Kasey Canlas
Kasey Canlas

UX Research Operations Manager

Genesys

Genesys
 

Past Talks

UXDX EMEA 2023

11 October 2023

Enabling the Team
Discovery Stage

In a world driven by digital innovation, companies are scrambling to adapt and evolve, propelling digital transformation from a buzzword to an operational imperative. However, 70% of these ambitious projects falter before reaching their full potential. The culprit? Not the cutting-edge technology itself, but the overlooked challenges of organizational culture and behavior.
Join us for an incisive panel discussion that explores the intricate dynamics behind these high-stakes failures. We will dissect the crucial, yet often disregarded, roles that corporate culture, behavioural patterns, and multi-level operational shifts play in the success or derailment of digital transformations.

Kasey Canlas
Kasey Canlas

UX Research Operations Manager

Genesys

Genesys
 
Sudev Balakrishnan
Sudev Balakrishnan

Chief Product Officer

Worldpay from FIS

Worldpay from FIS
 
Alberta Soranzo
Alberta Soranzo

@albertatrebla

VP, Global Customer Experience

Sage

Sage
 
Adrian Trenaman
Adrian Trenaman

Engineering Director

Google

Google
 
Enabling the Team
Main Stage

Data privacy. You've heard the term and probably watched the training on it every year if you are in a corporate environment, but have you incorporated it into your UX practices? Kasey Canlas knows the struggle of initially figuring out how to start. Previously she too was puzzled by the terms PII, Data Processor, Data Controller. Lucky for you, she knows how to start you on your journey and give actionable steps to build a secure data-privacy-compliant research practice. The audience will learn how to evaluate existing processes, identify potential data privacy issues, and establish safeguards and best practices to add to your strategy.

Kasey Canlas
Kasey Canlas

UX Research Operations Manager

Genesys

Genesys