Henny Melvina is running the Research Operations at Grab for the Design Strategy & Research team. Her journey in research operations started two years ago. She manages and streamlines the research operations process. She prefers to be called Research Ops in Baking as she is continuously learning and growing in this field. In her spare time, she enjoys a relaxing Netflix series and plays ukulele, a self taught hobby she found during the pandemic (anyone interested in learning together? :D
People love "best practices" because you can achieve the highest quality outcome with minimal problems. But is there a single best practice in product teams? What works in Spotify, Netflix, Tencent or Baidu is based on their structure and technology stacks. This session will explore how different teams are structured in practice and move the conversation from "best" practice to "great" practices.
Moderated by Catherine Madden, join the conversation, share your insights and probe the speakers on the elements of their talks that left you wanting more.
Grab has always encouraged the value that any user research should be in market: travelling to the different markets to learn and experience the users journeys themselves; but with the Covid-19 pandemic this method was out of the question.
In this talk, Nazish and Henny will discuss how Grab pivoted their research methods and behaviours to adapt to the current global situation that still allows them to connect and understand their users.