Richard Dalton

Richard Dalton

Head of Design

Verizon

Verizon

Richard Dalton is the Head of Design at Verizon, where he leads a team of 250 designers who create human-centric experiences for over 100 million customers. Richard mixes business and design skills with an entrepreneurial spirit about how to design a design team - one that’s human-centered, business-savvy, and committed to fostering an inclusive, thriving culture.

Upcoming Talks

UXDX USA 2024

16 May 2024

Enabling the Team
Main Stage

Join Richard for a practical session on building results-driven product work structures. Discover strategies to blend short-term efficiency with long-term vision, utilizing strategic frameworks and optimized labor models. This talk will address essential topics, including:

  • Developing adaptable product work structures
  • Designing portfolios informed by a clear work taxonomy
  • Implementing new labor models to boost team efficiency and long-term value for all
  • Employing meaningful metrics to track progress and success

Gain actionable insights at an executive level for enhancing productivity and refine your portfolio management approach to propel your organization to greater heights.

Richard Dalton
Richard Dalton

@mauvyrusset

Head of Design

Verizon

Verizon
 

Past Talks

Continuous Design
Main Stage

A user-centered approach for product teams should be a procedure deeply rooted in the organizational culture. However this is not the case in a lot of organisations with siloed teams and departments who struggle to structurally shift an organization’s value to the users.

Moderated by Richard Dalton, this panel outlines how to create and sustain a user-centered culture within a team and extend that throughout the organisation.

Richard Dalton
Richard Dalton

@mauvyrusset

Head of Design

Verizon

Verizon
 
Jason Bootle
Jason Bootle

@mrbootle

Service Design Manager

Babylon

Babylon
 
Jane Saputra
Jane Saputra

Product Design Lead

HSBC

HSBC
 
Amy Lobé
Amy Lobé

UX Designer

Moneyhub

Moneyhub
 
Continuous Design
Main Stage

Successful organizations take great care in mapping out the user journey to achieve growth and retention. While emotional experience is an essential part of user-brand interaction, they can only be reached through multiple touchpoints that work seamlessly together.
Our panelists take on different perspectives of what it takes the team to build such a myriad of processes for success.

Mansi Kamdar
Mansi Kamdar

Principal Product Manager - Director

Walmart Labs

Walmart Labs
 
Sadia Harper
Sadia Harper

Head of User and Product Strategy

Bright

Bright
 
Richard Dalton
Richard Dalton

@mauvyrusset

Head of Design

Verizon

Verizon
 
Raina Mehta
Raina Mehta

Head of Product & User Experience

Kaplan

Kaplan
 
Continuous Design

Every design team should be tailored to the unique culture and needs of the company it serves. However, there are common components that form the basis of a Design Operating Model which can be used to drive, and measure, the maturity of your design team.
In this session, Richard will share the basis of the Design Operating Model along with real-life examples from his career building and evolving design teams in 4 fortune 100 companies.

  • How to build your design team
  • How to create a Design Operating Model
Richard Dalton
Richard Dalton

@mauvyrusset

Head of Design

Verizon

Verizon