Understanding Your Customer


Understanding Your Customer

Product Direction
UXDX Community: New York 2020

What customer needs are you actually addressing with your product? If you think that question is hard to answer, you're not alone! With constantly emerging digital technologies, customers have more needs and expectations than ever before. Navigating these needs and identifying the right ones can be a challenge. In this talk, Tobias will dig into the two primary types of customer needs: functional and emotional. With concrete examples from Blackboard, Tobias will guide you through how to understand, operationalize and measure these needs to build better and more fitting products for your customers.

Tobias Jensen

Tobias Jensen, Product Designers,Blackboard Insurance