How Intercom built ‘Fin’, a GPT-4 powered chatbot

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How Intercom built ‘Fin’, a GPT-4 powered chatbot

12 Oct, 10:25 am - 11:00 am (Europe/Dublin) - Vision Stage

12 Oct, 09:25 - 10:00 (UTC)

Continuous Delivery

Join Fergal as he shares how they developed ‘Fin’, a chatbot that actually solves up to 50% of support questions. This session will shed light on the product development process of Fin, the challenges encountered, and the opportunities it brought forth. The talk will encompass Intercom’s experiences and lessons learned from integrating large language models in a live production environment.

Fergal Reid

Fergal Reid, Director of Machine Learning,Intercom