Stephen Carrey-Chan is a product leader who's developed a culturally adaptive and integrative style to his product approach. He is currently the Director of Product & Design at CrowdStreet, a private real estate investing platform, and has worked and consulted across various product and technology roles for the past 12 years (here’s to another 12 more!). A self-identified forever student, he deeply believes organizations are inherently nuanced and diversely complex, encouraging product folks to stay open-minded and embrace the discovery of your environment. Only then can you effectively cultivate a symbiotic relationship between Product and the rest of the org, positioning your team to help and delight your customers. When not dabbling in the world of Product, Stephen spends his time playwriting for local theater and hiking with his nature-loving husband and English golden retriever in the Hudson Valley (New York).
28 November 2023
Working at a scale-up can come with turbulence. With ongoing pressure to sustain company growth (especially in today's challenging markets), making decisions based on customer research is critical to ensuring the business-customer relationship remains a healthy exchange of value. However, research insights, recommendations and visionary prototypes can easily find themselves collecting dust on the shelves. Not only should researchers and designers feel frustrated by the wasted research and missed opportunities — we all should be. The goal of this talk is to help Product, Design and CX research teams to better align, embed, and integrate their work into the projects that matter most in the near-term, fueling the company engine to survive and thrive in the longer term.