Lilia is a UX Program Manager in Google Cloud, focusing on product health metrics and customer empathy programs. Lilia is passionate about Design Operations and the value it can bring to the UX practice as a whole. She has over 8+ years of experience in design ops roles, spanning across design thinking, research ops, design systems, accessibility, and innovation projects. Outside of work, Lilia loves going to museums and galleries, reading sci-fi novels, and drinking coffee.
How do you make sure your data and insights have an impact on business strategy?
This talk will focus on best practices from a program management lens to ensure quantitative UX work gets traction within an organization. We will share our experience creating product health programs at scale across multiple teams. We’ll cover our approaches and best practices for:
- Articulating the value of a product health program to teams
- Creating alignment around a single measurement framework
- Integrating it into the rhythm of the business and product development lifecycle