Justin Zalewski is a people-centered design leader with 10+ years of experience in product design, product strategy, and service design. As Director of Product Design and Strategy at Studio Science, Justin leads a team of talented product designers and works with clients to solve business problems through design. He has led work with clients ranging from market-leading tech companies to Fortune 500 brands, including Angi, Genesys, Simon, Stack Overflow, and Cummins.
5 April 2023
Today’s digital “products” are more like services than products. These digital services meet people’s needs along a journey—over time and across multiple channels. However, our approach is often still geared towards designing a product as a single touchpoint.
In this 20-minute session, attendees will learn how we, as product designers, can benefit from a service design mindset. Specifically:
- How are services different than products?
- What do we miss when we use only clickable prototypes?
- How do we consider the experience more holistically?