Jane is an experienced user researcher, working in the public sector for over three decades. Driven by a strong commitment to ethical design and addressing societal challenges. She specialises in research areas such as homelessness, domestic abuse, and veterans' issues. She consistently applies trauma-informed principles to her work to
ensure the well-being of user researchers and the communities they serve.
Jane has championed trauma-informed design practices within government policy since 2018. Her groundbreaking efforts led to the creation of a cross-government working group addressing the impact of sex and gender questions on forms. She co-presented this work at Service Design in Government 2019, reconnecting with her longtime friend, Janice Hannaway. Inspired by the similarities in each other's resentations, Jane and Janice combined their expertise to create the first CPD - Accredited ‘Introduction to trauma-informed user research’ course, empowering over 200 user researchers and designers worldwide.
She also served as interim Head of Skills and Capability at CDPS Wales to build skills and capability across the Welsh public sector, where wellbeing was a key policy principle.
30 January 2024
In today's rapidly evolving design landscape, it's crucial to recognise the profound impact that user experience (UX) and design choices can have on individuals facing complex needs and trauma. This 25-minute talk will explore the intersection of UX design and social responsibility through a trauma-informed lens. Our speakers, Janice Hannaway and Jane Reid, co-founders of the ResearchU Training Academy, bring a wealth of experience in trauma-informed user research and ethical design practices.