Eyung Lim is a Director for the Digital Design & Development team at the Government Digital Services (GDS) division in GovTech. One of his key roles is to understand the issues faced by other government agencies and propose how the various functional and cross-functional teams of GDS can come together to help.
Within his team, he works with different team leads and oversees the delivery of products to the agencies. The team’s approach is guided by Agile and User Experience Design (UXD) principles, to ensure that product development is conducted in a manner that is user-centric and iterative, with continual improvements.
Eyung enjoys the process of empathising with users and ideating with stakeholders to create digital services that impact and add value to society. Bringing together the expertise of various IT and engineering professionals to benefit the lives of citizens is what he finds most satisfying about his job.
The Covid-19 Pandemic affected many product teams in different ways, but a unifying experience is the digitisation of work. For Eyung Lim, this didn’t just mean hosting team meetings online. Eyung had to digitise user experience testing and strategies, move journey mapping online and build automation around Covid during a very large scale UX project in GovTech Singapore.
In his talk, Eyung will discuss:
- The digitisation of user experience testing
- The trial and error of moving journey mapping online
- How to build automation around a Pandemic
- How to make a vision into something practical his team could work on