Courtney Kissler joined Zulily in January 2021 as CTO and SVP of Technology. Previously she was Vice President Global Technology at Nike accountable for building a re-usable seamless platform to power Nike Direct to Consumer experiences, core commerce services, user services, consumer data engineering and global retail solutions. She also led the Global Supply Chain, Fulfillment and Logistics teams worldwide and was driving transformation across the supply chain ecosystem.
Prior to that, Courtney was the VP of Retail Technology at Starbucks where she led global POS and retail store technology experiences. Courtney spent 14 years at Nordstrom, starting in infrastructure and security, moving into delivery leadership roles with her last role being the Vice President of E-Commerce and Store technologies where she drove a technological transformation essential for outpacing the demands of today’s Omnichannel consumers.
In all 3 organizations, Courtney drove transformation in ways of working, moving to more outcome-based delivery of technology using modern practices, including DevOps. Courtney brings diverse technology experience from startups, CyberSafe and WorldStream Communications, to beloved global brands.
Digital transformations are all the rage as companies realize that the old ways of working are no longer viable. But a staggering 70% of digital transformations fail and the failure is not being driven by technology - it's the organizational changes that pose the greatest challenge.
In this panel we will discuss the culture, behaviors and ways of working changes that are required at all levels of an organization.