Alexandra is the Lead UX Researcher for US Bank's point of sale solution, talech. Hired with the purpose of building out a research team and program from the ground up, she also spearheaded the first-ever CareerWise UX Research and UX Design apprenticeship program in Colorado. As a result, she ranked in ColoradoBiz Magazine's Top 25 Young Professionals of 2021.
Companies are competing with each other for top technical and in-demand skills, and with the shrinking size of future generations, the technical skills shortage is only going to worsen, resulting in high turnover and skilled employees having their pick of roles, leaving companies to scramble in order to fill the gaps. In this presentation, Alexandra will focus on the case study of building out a UX Research team from scratch within a subsidiary of US Bank, where she hired all entry-level and junior roles with the intent of mentorship and training. She will make a case for other companies on why this strategy has a significant return on investment. During the presentation, Alexandra will walk through:
-Her hiring process mentorship-management style
-Key insights she gained from the incoming Gen Z workforce
-The personal and business benefits she experienced by hiring a predominantly untrained team.